Refund & Return Policy

At Miss Internal, we want you to love your purchase. If you have any issues with your order, please contact us and we will do our best to help.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and unopened.

• The product must be in its original packaging.

• The item must be in a resellable condition.

Due to hygiene reasons, opened or used beauty and personal care products cannot be returned unless they are faulty or damaged.

How to Request a Return

To request a return, please email:

missinternalshop@gmail.com

Please include:

• Your order number

• Your name

• Reason for return

• Photos (if the product is damaged or faulty)

We will respond within 1-3 working days with the next steps.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, faulty, or incorrect.

We recommend using a tracked delivery service as we cannot be responsible for items lost during return shipping.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed back to your original payment method within 1-2 working days.

Please note that your bank or payment provider may take additional time to process the refund.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the issue.

We will work with you to resolve the problem.